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Consumer Representatives

Help Improve Healthcare at Barwon Health - Become a Consumer Representative

Barwon Health strives to provide the best possible healthcare. However, no one understands the consumer experience better than consumers themselves!
We would like to invite you to become a Barwon Health consumer representative. 

Who are consumer representatives?
Consumer Representatives include people from the community who partner with Barwon Health staff in decision-making, service planning and improvement. Barwon Health Consumer Representatives include people who have used, currently use, or may use Barwon Health services in the future. This includes; current and future patients, residents, clients, carers, families and the community who use our services.

What do consumer representatives do?
Your lived experience, knowledge and skills combined with Barwon Health staff experience, knowledge and skills can influence, how:

  • Services are provided
  • Facilities are designed
  • Information (brochures, letters, websites, etc.) is written
  • Feedback is gathered from patients and community members
  • Barwon Health is managed and governed

There are many opportunities for you to positively influence healthcare provided at Barwon Health. We encourage you to choose the options that are most meaningful to you.

Examples of consumer representative involvement

Delirium model of care

In 2018, a Delirium Model of Care was developed. A consumer representative, who had experienced delirium as a patient, a parent of a patient and a nurse provided a consumer perspective throughout the development of the model. This feedback impacted development of the model and the way it is evaluated.

“Consumer involvement throughout the entire development of the model ensured that we kept going back to what is best for our consumers as it is them who it impacts the most.” – Cassandra, Delirium Care Project Officer

“It was very rewarding to be part of a group who were willing to accept that there was a problem, and then to be part of the process for finding a workable answer!” – Liz, Consumer Representative

Improving the cancer care ward

In 2018, the cancer care ward was redesigned. A consumer representative, who had been a patient in the unit, spoke to many patients and carers about how the space could be improved. This feedback was incorporated, resulting in a much more patient friendly space. 

“Justine knew the space and the issues patients face on a personal level.” – Carly Payne-Strengers, Project Officer Capital Works

“To know that my involvement will positively impact on others experience with cancer care – that means so much to me” – Justine, Consumer Representative 

Like to know more or join?

Rebecca Kress, Barwon Health’s Consumer Engagement Manager would like to hear from you via email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 4215 8922.

You can apply online (create a user name and password, then fill out the online application). Alternatively, call Rebecca Kress (details above).

More information for Barwon Health staff
To learn more about consumer participation at Barwon Health, click here.


Last Modified: Thursday, 30 May 2019